Expérience professionnelle et objectifs :
** Outsourcing and Content Management according to ITIL standards **
SPOC : Single Point of Contact
i: solve , advise, train , educate , users to have a better working day
My mission is to help professional users in order to make optimal use of the computer equipment is available from their company and to properly do their job
Transverse processes : incident management, change management, release management, Lean Thinking, ...